Refund policy

Coffee Orders: Returns, Refunds and Replacements

Coffee is a food product, so we do not accept physical returns of coffee.

If your coffee arrives damaged, you receive the wrong item, or you have a quality concern, contact info@wokelivingcoffee.com within 30 days after delivery. Include your order number and a brief description of the issue. Photos can help us review damage or an incorrect item.

We will review your request and resolve eligible issues with a refund or replacement. Please contact us before sending anything back; you do not need to return coffee for us to review a concern.

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

For orders placed before this policy update, we will honor the return terms provided when you ordered.

Non-Coffee Merchandise

The following return, exchange and refund terms apply to non-coffee merchandise.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@wokelivingcoffee.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@wokelivingcoffee.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.